The following information will assist you in dealing with Byron Bay First National Real Estate and ensure a trouble free tenancy:

Permanent, Commercial and Holiday rentals
Monday to Friday, 9.00 a.m. to 5:30 p.m.
35 Fletcher Street, Byron Bay
Call us on (02) 6685 5945

Saturday, 9.00 a.m. to 5:00 p.m. and Sunday 10.00a.m. to 5.00p.m.
15 Lawson Street, Byron Bay
Call us on (02) 6685 8466

Unless other arrangements are made, rent under your Residential Tenancy Agreement will be payable in advance as specified on the Lease Agreement.  If at any time you are unable to make a rental payment, on or before the due date, please make immediate contact with your Property Manager.

Your rental bond will be lodged with the Residential Tenancies Bond Authority.  The bond is held as security against any damage or undue wear and tear.  The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced (allowing for fair wear and tear), and there are no other monies owing.

During the course of your tenancy the premises will be inspected periodically by Byron Bay First National Real Estate. Our office will contact you in advance to make arrangements.

A duplicate key to all properties is retained by Byron Bay First National Real Estate for emergency access.  Under special circumstances, and upon producing identification, the keys can be borrowed during office hours (Mon-Fri 9.00am-5.00pm from 35 Fletcher Street, and Sat 9.00am-5.00pm from 15 Lawson Street), but must be returned within twenty-four (24) hours.

It would be advisable that you make private arrangements regarding the location of a spare key should you inadvertently lock yourself out.

Locks may only be changed after first obtaining permission from Byron Bay First National Real Estate or the Landlord, and then upon the strict understanding that you supply us with a spare set of keys.  Remember, it is in your best interests to ensure that we have access to your property.

We strongly urge you to insure your personal possessions against any loss, damage or theft.  The landlord has no obligation to insure your personal belongings.

It is each tenants' responsibility to have the appropriate account placed in their names, and then arrange to have a meter reading prior to vacating the premises.  The following are the contact numbers for these authorities:

Electricity - 132 066

Gas - 131 161

Phone - 132 200

Water - 6626 7000

All repairs are to be put in writing.  You may also request repairs "Online" on our web site by clicking here on the Maintenance Request Form, completing the details and sending it to us. 

Only emergency repairs will be accepted verbally.  All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord's approval and or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable.

If firm arrangements regarding access for any trades people are not kept by you, the service charge for calling the tradesperson will be automatically passed on to you for payment.

Where you rent a house or unit, the upkeep of the gardens and grounds are your responsibility.  Please do not store unnecessary paper, rubbish, bottles, cans, etc. on or around the premise

Download a maintenance request form

Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord.

The Residential Tenancy Agreement can be terminated by you in the following ways: 

a) If you intend to vacate at the end of your Residential Tenancy Agreement, you are required to give 14 days written notice prior to the expiry of the fixed term of your Agreement.

b) Once the fixed term has expired, you are at liberty to continue living at the property or to vacate.  If you intend to vacate, written notice to that effect must be received by our office at least 21 days prior to the vacating date.

If, however, unforeseen circumstances arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement, please contact your Property Manager immediately and we will endeavour to find another suitable tenant.  However, you will still be responsible for the rent until another suitable tenant is found, as well as the payment of a letting fee.