"Since 1994, the First National team has helped me buy and sell several properties.  And I couldn’t offer a better compliment than my returned business and referrals.

Su Reynolds, in particular, is dedicated, hard working and totally professional.  She’s always kept me informed every step of the way through each transaction.  So why deal with another agent…when you’ve found the best?  I felt totally at ease inviting you into my home, and instinctively knew that you would live up to your word.  There were no harsh sales pitches, or pushy negotiations.  All was done with grace and your own special style.  Congratulations on a job very well done."

"Your Team is open, honest and well meaning. You dealt well with stress"

"The best and most professional care in the sale and purchase of our home. Thanks a million!"

"I appreciated the welcome late on a Saturday afternoon, when all other agents were closed, & I walked into the office to be shown a well organised folder listing current properties, in price categories. The comfortable couoch made me feel twice as able to cope with looking at yet more real estate. Each time I visited, I was offered water/tea & even a real apple!! Su listened to what I needed and responded with the right house for my needs. It re-ignited the gratitude I'd felt in receiving a suprise "Byron Bay" hamper together with the keys; it's the little things that count."

"Job well done by all staff at First National.''

“Su was a helpful, friendly & approachable agent.  She always made us feel that helping us in our property search & purchase was her focus – her customer service was excellent & could not be faulted in any way.  Thank you Su – you have earned out trust & confidence (not something we give lightly).”

“Paul and Su’s feedback was good; even if it was only for a small matter – it was still much appreciated."

“We are very happy with the quality of feedback from Su; I have tried to work with other agents, and their feedback was non-existent – a very low standard.”

“Extremely happy with your services – very prompt, professional and friendly.”

“After a long process with other agents, it was a quick sale with Su & First National; an ideal situation with two buyers – we are very happy with Su’s service.”

“Having had two previous transactions through Byron Bay First National, our expectations were high – we had experienced 1^st class service & advice then, & have just received the same again – congratulations!  From that point you made it a single & worry-free process, giving excellent advice on a property by property basis, zoning in on our particular needs & preferences.  Your knowledge of the Byron market was invaluable, your selection of properties extensive & your professional advice invaluable.  All this delivered with courtesy, enthusiasm & honesty.  Byron Bay First National was the only estate agent in Byron we considered ringing & would only consider for any future real estate transactions.

“Very impressed with everything & cannot think of anything to improve both Su’s & First National’s service.”

“Su’s communication with me was excellent, she was easy-going, prompt with everything & I am very happy with both Su & First National.”

“Thank you Su, for your very professional work on our behalf.”

“Su made the transaction as easy & as pleasant as possible – we will be happy & look forward to using First National for all of our future transactions.”

“Su was excellent to work with, we trusted her & made an offer without seeing the property…something we never normally do!  Excellent service, attention & a fine transaction.”

"Any associations with Byron Bay First National Real Estate have always been excellent. Paul Banister led the sales and via his tremendous application, over a short period of time, a sale at market evaluation was achieved. An excellent result and perfectly timed for the superannuation changes. And many thanks to all at Byron Bay First National Real Estate for their excellent, devoted and consistent services over the years. Good luck to Paul and all the team."

"Paul communicated well.  He had a good feel for the market; saw more than I did.  Very happy."

"Dear Paul, We thank you for your professional attitude and skills during the sale of our property. You found a fully qualified buyer within one month, something other agents could not do over six months! Your honest, frank and straight forward approach brought results and made it easy for us to deal with you. Will definitely recommend you to family and friends. Thank you!
Shannon and Katie-Eve Gisen, Byron Bay

"I like Paul Banister's 'never say die' attitude!  Where there's a will, there's a way, eh Paul!!! Actually, all the staff are great."

"Paul did a first class job in getting this sale over the line. The purchaser was in England and family in Byron and Brisbane so times and communications was difficult. Well done. "

"Don't let Ian go.  He has to be an asset to your firm.  His style was far different to the pushy crap we have taken from other agents.  He restored our faith that there are some straight shooters still around."

"I received excellent service and was not disregarded by Ian when making enquiries, as I was by other companies.  I thank him for his effort on my behalf, especially as I was not a high-end purchaser."

“I have been to lots of properties with lots of agents, but Ian Daniels is honest, caring & understanding of what I needed in a home.  A highly trustworthy real estate agent.  Thank you Ian.”

“I am very happy with everything that Ian and First National have done.”

“We have friends in Suffolk Park – they said Ian was fantastic – for us, everything was excellent!”

“Everything was excellent!”

“Anyone looking to purchase, sell or manage their home would be unwise to go past First National and Ian Daniels.”

“Keep maintaining a high standard in the industry and the rewards will be yours.  I hope unlimited stock comes your way !!”

“Ian goes above & beyond customer service.  He is passionate about selling & gives you 100% of his time & energy.  Ian has a sensational positive attitude & he is an all-round great guy.” 

“We are very happy with Ian’s service – whenever we wanted an inspection, he would organize it for us, it was a “no hassle” purchase.”

"The whole team was great but in particular James; he is excellent.

We knew if there were any questions on buying or selling he was always available to help, without being pushy or uninterested once he had a buyer.  He was very understanding when I had difficulty in making that final decision to sell.  Thanks James.  We will and have recommended you to anyone who is thinking about buying or selling.

Thanks again James."

"James took us out to see the property and it was the combination of a great property, and James' friendliness, honesty and genuineness that prompted us to make an offer.

“It was a very simple purchase and I am happy with everything.”

“I cannot fault First National – you have been wonderful.”

“We are very happy with First National’s service.  We also found James to be very approachable, attentive & personable.  He did his best on the price achieved – a very confident & informed sales person.”

“I’ve been in marketing and if I started in real estate – I’d want to be trained by James!”

"I've dealt with lots of other agents, but James Young is my favourite agent in Byron Bay."

" Helen was very professional from the moment we walked into the shop front for an anonymous chat about Byron Bay R/E, prices and buying. The shop front location & presentation, the listings & extra comparitive info, Helen's professional approach and communication were all excellent & key to our decision to sell through First National."

"We had dealt with four agnecies at the time, and Helen was the mst committed to helping us find a home, she was terrific."

"Helen Huntly-Barratt is a person I would chose to sell my house. She takes care of every possibly scenario. You can have confidence that she will do everything she can to satisfy the vendor and buyers. I found her highly recommendable. Everyone looks very professional in the navy & you do a great colour brochure."

"Just keep on the way you're going - you're doing brilliantly."

" I have known and worked with Helen Huntly Barratt for a few years with regard to the sale of my property 62 Kingsley St, Byron Bay. From my first contact with Helen I was impressed with her style. She is professional, friendly, extremely conscientious, motivated, well presented, supportive and above all honest. I have always felt that Helen was 'on my side' so to speak in her efforts to achieve the most appropriate welcome with me in relation to the sale of my property. Helen's negotiation skills are well honed and her intuitive appraisal of a sale prospect well supported by her experience and success. I am very happy to recommend Helen to any prospective Vendor."

“Helen was an excellent agent – honest, helpful and efficient.”

 “Thank you ever so much for arranging the prompt sale of my property, for higher than the estimated market price.  Your professionalism was second to none.  You did not entertain any offers that were clearly under the market value & pushed for the highest possible sale price, & achieved such within three days of listing!  I have lived in Byron Bay & her surrounds for my entire life & have bought & sold many properties in my time.  This was, without a doubt the smoothest & simplest transaction that I have experienced.  I do hope that you show this letter to potential vendors & trust that this reference may assist in cementing your already solid reputation as an industry professional & enhance your real estate career.”

 “Helen was very helpful in securing the property for me.”

“We would like to thank Helen for the amazing job she has done in finding us our property.  We found Helen to have an incredible drive & motivation to help us find exactly what we imagined.”

“Helen has been fantastic.  Very co-operative and personable.  Love the basket of goodies !!”

“Sometimes in our busy lives we omit to tell people who have provided a wonderful service to us just how much we appreciate it.  Your handling of our purchase was for us a stress-free, simple transaction made possible by your openness, honesty & commitment to both us & the vendor.  So thank you Helen, this has been by far the easiest real estate transaction ever (& we have had ten in the last eight years).”

“Employ more women – they are more sensitive to issues – they do a better job!”

“Helen’s service towards us could not be improved upon – all calls were returned promptly & we were really impressed with the lovely gift at the end of the purchase.”

“Overall we were very impressed, especially the gift -  it was a very nice gesture!”

“I have purchased an industrial unit in Ballina, & may I take this opportunity to thank you for your input & continued interest in attempting to find a property to suit my requirements.  You were the only agent of several contacted to submit a number of properties.  I thank you for your genuine interest, & would have no hesitation in recommending you & the service you provide.”

“Overall, I am very satisfied with the result & service."

" I would like to thank you for all your support on our house purchase. We are very happy with this purchase. The sales process went overall really well - even with me being overseas. All parties involved, mortgage broker, conveyancer & First National as sales agents worked very well together which was of great help for me. Nick was always responsive to any requests I had & it shows that in the time of modern communication means such sales transactions can be easily handled, based on trust between agent & buyer."

" It is with pleasure that I write this testimonial for Nick Dunn.  He assisted me in the purchase of my first property in May 2009.  Nick was a pleasure to dobusiness with.  My experience in dealings with Nick was that he was always professional, prompt and informative.  Nick always returned calls very quickly, provided me with extensive information to assist me with the process of purchasing my first property and he liaised closely with other professionals involved to ensure a smooth process.  Upon settlement, Nick was particularly helpful in facilitating the previous owner to engage profesional cleaners due to the lack of cleanliness of the property.  This was greatly appreciated and I felt well supported as they buyer of the property.  He was also excellent in assisting with every question and assisting me to find solutions once settlement had occurred.  Nick's communication skills and commitment to quality service was certainly experienced by me.  Thank you very much Nick and First National."

“My husband & I have had the pleasure of Nick's guidance in the real estate market with both buying & selling our properties in Byron Bay.  We had other agents trying to sell our million dollar plus home in a great location in the heart of Byron, But to no avail - First National were selling a home in front of ours, & we thought while they are showing this house, they could also be introducing our house to potential buyers.  After having our house on the market with another real estate for 6 months (& no showings, except sticky beaks) we thought we should give First National a go, so along came Nick.  I found Nick to be up-front, & not that annoying, pushy real estate type.  He listened to how we wanted to sell the house, what kind of money we were prepared to take, & what kind of settlement we wanted.  Basically Nick got the job done - no fuss, no ego, & very professional, our house was sold in no time, & all under the conditions we wanted.  When buying, we originally didn't ask Nick for his help, as we were looking in the Byron hinterland, & stuck to the real estates in that area, but the whole time Nick would call up to see how our search was going - never to sell us property, only genuinely interested in our search.  When I finally did buy, Nick became our agent again, as we ended up back in Byron.  I inspected the house in the morning, & with Nick's help, had bought the house that afternoon.  I have found Nick to be a delight to work with, easy going, not over the top, & always putting his client first.  I would not hesitate to recommend Nick to new clients, & would call on him again at the drop of a hat.”

“Nick is enthusiastic & passionate without being over-bearing.  Nick’s commitment to the process was exceptional.  He is endlessly patient, always available & follows up queries promptly.”

“Both Grant and I would just like to send a big thank you for the professionalism & manner in which you facilitated the process of buying our land.  Thanks for being so diligent in your carry-through & responses.  Indeed we really appreciated the effort you put in on our behalf.  We hope that you will be able to come & see our new home….when built!  In respects to our current house, based on our recent dealings, we would not hesitate to afford you the opportunity to once again do business.”

“I am extremely pleased with the way Nick Dunn handled the sale of my property at Ewingsdale.  During the weeks my house was on the market, Nick always maintained a high level of enthusiasm & energy & an optimistic attitude for a positive & fair outcome for me, the vendor, & the purchaser.  If I had a problem or a query, he would assure me that he was contactable at any hour of the day.  Should I be unsuccessful at contacting him initially, he was always prompt in replying to my messages.  In summary, Nick displays a highly professional & patient approach to his work.  These are helped along by a very cheerful disposition.  Thanks for all you have done Nick.”

“My home got sold prior to all the marketing.  First to see – bought, however, Nick was on the case to send my purchaser to me early on the open day – what a good bunch.”

“Nick was great & very honest & easy to work with.”

“First National seems to have their “finger on the pulse” for the Lilli Pilli area, more so than other agents & they would be my first choice for any future dealings.”

“We initially talked to other agents prior to dealing with First National & we were much more impressed with your company’s professionalism, (especially Nick) & Su was wonderful, giving us plenty of notice for inspections & carrying out all our requests.”

“We are very happy with Nick’s service – he is a good asset to Byron Bay First National Real Estate.”

“Nick has been very helpful and professional in all our dealings – I would happily recommend Nick to other clients.”

“Buying your first home is a huge decision, but one I made with confidence thanks to Nick.  I was impressed by his professionalism & drive to provide a quality service far exceeding that of his competitors.  Nick worked very closely with me, always making sure I was 100% confident & involved during each step of the process.  He paid attention to my individual needs, his eye for detail proving invaluable in locating & securing just the right home for me.  Having the right help makes all the difference; Nick’s involvement transformed a difficult & exhausting experience into a pleasant & memorable one.”

“Nick is great – he even takes time out from his holidays to show me property.  First National do everything right – there isn’t anything I could suggest that you could improve on.”

“I engaged the services of Nick Dunn in the sale of my property at Byron Bay.  Nick kept me informed throughout the sale campaign & was always receptive to my opinions.  This enabled us to work as a team ensuring the best possible result that could be achieved.  Nick was resourceful in identifying suitable & potential purchasers with a sale eventuating as a result of his continual efforts.  I thank you Nick for your co-operation & the pleasing result that you have achieved for me, I would happily recommend you to other clients.”

“We would like to thank you for the fantastic experience with the purchase of our new house.  Nick, you were friendly, professional & knowledgeable.  We greatly appreciate that you went above & beyond in making us feel comfortable during the decision making & negotiation process.  The end result was fantastic, as we found a beautiful home we look forward to enjoying for a long time to come.  Thank you again Nick, for a pleasant experience.”

“We had a very informative talk with Nick about Byron Bay property, which lead to us looking for property in Suffolk Park with First National.  During the sales process, Nick operated with a high level of integrity and maintained first class communications.”

“Just a quick note to thank you for handling the sale of my apartment in Byron Bay so efficiently.  In a slightly difficult climate, you showed great enthusiasm & dedication to the task.  The sale took less time than I anticipated, & the result, in all the circumstances, was good, thank you.  I would certainly have confidence in putting any further sale in your hands.”

“We are very happy with everything.”

“I did find Nick Dunn to be co-operative, pleasant & astute.”

“Thanks for making the process of buying our first home a breeze.”

“I was very happy with all that was achieved with the sale & the continuous feedback I received from the sales team – very well appreciated, many thanks.”

“I listed our property at Byron Bay with Nick Dunn of Byron Bay First National at a time when property sales have been moving slowly due to GFC which also had effectively tightened up residential loan funding and therefore the decline of prospective purchasers. During this time Nick never left a stone unturned and showed numerous people through the residence privately as well as open house days.  He kept us informed of all prospects and followed up all prospective purchasers. Nick also provided good coverage through local new papers and through the internet.  Nick and his team proved to be invaluable in securing us a sale and last but not least ensured contract of sale was efficiently exchanged to the satisfaction of ourselves, our Solicitor and no doubt the pending purchasers.”

“I recently purchased my new home through Nick Dunn at First National.  I am more than satisfied with the service and support I received from Nick.  He was professional, helpful, personable, and always available on the other end of the phone to answer any questions during the process of purchasing my new property.”

“I would like to express my gratitude to your company & in particular Nick Dunn, for the outstanding service during negotiations on our purchase of the above property.  Nick has shown himself to be an agent of the highest caliber, where enthusiasm, professionalism & most importantly from my perspective, excellent attention to detail & follow-through were mandatory for this purchase to be the success that it was.”

“I was very impressed by Nick’s manner – persistent without being pushy, & above all his consistent communication – right up to the day of settlement, he was always available or returned my call quickly, & kept me completely informed.  I would (& already have) recommend Nick to anyone I knew who was selling a property.”

“I recently purchased a property at Suffolk Park through Nick Dunn of Byron Bay First National.  There was intense interest on the property with multiple prospective buyers.  Under pressure, Nick handled the situation ethically & professionally, which enabled me to make important decisions in the minimal amount of time.  Exchange was smooth & efficient, as Nick maintained a high level of communication.  He was a pleasure to deal with.”

“Nick's softly, softly approach, encouragement and professionalism was reassuring.   His communication skills are first class, always quick to reply to phone calls and emails.Nick is part of a very successful, first class professional team at First National Byron Bay and we say thanks Nick - a first class job."

“Nick successfully executed the sale of 37 Alcorn Street with the utmost efficiency, decorum & professionalism.  It was our pleasure to work in conjunction with him to secure the property & we would not hesitate to employ him for any future sales.”

“Nick was most helpful through the whole process.”

“Once again Nick Dunn & the Team at First National Byron Bay have done a fantastic job!  We're more than happy with them, probably more than they ever know ;)
The sale wasn’t one of the easiest, but Nick & the team were more than diligent the whole way through!
Thanks again!”

“As first time buyers in Byron Bay we had the pleasure of meeting Nick Dunn and subsequently when we found a house we wished to purchase, listed with First National, we had no hesitation in asking Nick to act on our behalf.  
Throughout the whole process, in dealing with not only our needs, the solicitors and seller, Nick was a true professional and a delight to deal with. Nick was in constant contact with us, keeping us informed every step of the way, helping us in negotiations to achieve the purchase of our new home.  Nick’s true professionalism and helpful attitude put us at ease from the beginning and no request, big or small, was overlooked.
We have no hesitation in recommending Nick to anyone buying or selling a property. Although we intend to stay in our new home for many years to come he would be the first person we would call if we wished to sell or buy again. Thank you Nick!”

“Just a quick note to anyone contemplating selling their property in the Byron hinterland.  I don't think I had any added benefit by having two agents acting on my behalf in the sale of my farm on Picadilly Hill Road.  I personally have found Nick Dunn from Byron Bay First National, extremely professional in all that matters to make a sale.  He has, what I consider, the ideal demeanor in dealing with both the vendor and the purchaser.  I would have no hesitation in recommending him as your agent.”

'First of all, I wanted to let you know you were great to deal with! I hope you'll get a good & well deserved commission out of the sale. Thank you very much for your kindness, we both enjoy very much the range of local products you have given us. It was a pleasure to deal with you.'

“Byron Bay First National are on the ball.  Very business-like & regular update calls to keep us in the loop on sale progression.  A successful result with the sale of my house & I would be very happy to use your services again to sell or buy in Byron Bay.”

"Su Reynolds provided highly professional and personal service.  I will continue to recommend her to friends and acquaintances."

"Su has a wonderful manner.  She is a credit to your agency.  The service I received was excellent; follow up was also excellent.  Have recommended Su to many friends and associates."

"A perfect introduction to the new life we look forward to in Byron Bay.  Friendly, relaxed and none of the 'pressure' applied in Sydney.  Paul went out of his way to show us around the area and we trusted him entirely - which make it easier to leave things in his hands.  Buying 'from a distance' was made easier because we were kept informed of what was going on without us having to pester all the time."

"We were very pleased with the service received from James and we don't have a negative comment about your helpful and efficient service in selling us our property."

"Very professional and personal.  Very different from the Sydney and other Byron Bay real estate people we have had dealings with.  We could not fault their integrity and professionalism at all."

"Paul Banister's communication was excellent. His enthusiasm would have helped with the sale. I was also impressed by his local knowledge. Thanks Paul."
John and Melissa Hertzberg, Byron Bay

The Property Mangement team are very pleased with the number of very positive testimonials recently received when we conducted our owner surveys. These surveys were carried out so that we are able to obtain an overall view of the service we provide.

"The BBFN team has handled my rental property since 1999. Their friendly, professional approach has made it a pleasure to deal with them and has given me great confidence in their handling of the property. There has been virtually no vacancy time during the past 8 years and I unreservedly recommend their management". Sally

"Thanks Virginia. If only the Strata Management Company was as communicative and proactive as you and BBFN!" Jill

"Great, friendly and efficient service. Thanks!" Mario

"Very efficient and user friendly." Valma

"We are pleased with the friendly and professional attitude of all staff in rentals. We would not consider having any other agency managing our property". Jim and Karin

"We are happy to have the First Nationl team represent us with our holiday rental property. They are a bright and positive crew and always a pleasure to deal with". John

"I am completely happy with all aspects of Property Management" Alan

"Our property has been managed well and we are more than happy to recommend First National Real Estate, Byron Bay, to anyone". Terry and Kay.

"In the three or so years we have rented through your agency, we have only positive words to say. Without question when we enter the real estate market ourselves next year, we will be coming to you and would of course expect any commercial properties we purchased to be managed by you.

"As renters, it would have been easy to treat us as commodities, as has happened to us with other agents in the past. Your agency has always been both friendly and fair in all our dealings and I would reccommend Byron Bay First National to any property owner or renter." Ian

"We found your service to be friendly, prompt and efficient, your property inspections were comprehensive and informative and the tradesmen recommended for repairs and maintenance were courteous and charged reasonable rates."  Richard

We would like to thank all the above owners and tenants for their positive feedback!